I think everyone is sick and tired of hearing that this is our "new normal".
We don't believe that it is.
Most business owners would agree, based on the experience we have had with them.
The overall sentiment is that this too shall pass and with that comes a need for businesses to stay on their feet while dealing with this unprecedented crisis.
Not only has the demand for accurate information online from businesses stayed steady, it has risen.
The need for customers to know if locations are open via updated business hours on Google My Business listing and their website has been vital over the last several months.
The businesses that had a reliable partner coming into to this were able to keep up to date and therefore have had much better odds of staying a float.
Because when consumers feel that they can trust the information a business has online they feel they can trust that business to meet their needs.
It's that simple.
When these stressful times did come to a head and you faced the challenges of the shut down, did you have a reliable person on your side to help with your business online?
Sometimes the online portion of upkeep for your business can be forgotten with the many facets of keeping your business running.
Did you have your webmaster reach out to you and recommend a plan?
If you did then you have a good team and partners you can trust.
Here's the catch:
In order to have a reliable digital partner on your side when you need them you have to find them during the good times. Otherwise you may be left out in the cold when it comes time to have to keep up.
We aren't going to tell you that you have been potentially left behind and not help!
Here are some tips for what you can do right now to create enduring trust with your customers during COVID-19 and beyond.